CUSTOMER EXPERIENCE OPTIMISATION CONSULTANT FOR GROWING BRANDS
As a customer experience optimisation consultant for SMEs and start-ups, I help brands build deeper customer loyalty, reduce churn, and elevate brand perception across all touchpoints. With over 19 years of experience in sales, brand building, and operational leadership, I specialize in transforming customer journeys into powerful growth levers.
Customer Journey Mapping & Experience Strategy for SMEs
My expertise lies in customer journey mapping and experience strategy for SMEs, with a focus on personalisation, emotional connection, and conversion optimisation. I use a blend of data analytics, NLP-driven sentiment analysis, and behavioural segmentation to decode what customers really want and expect.
By applying semantic keyword research, natural language customer feedback interpretation, and real-time service tracking, I create actionable insights that help businesses refine their support, product delivery, and brand communication strategies.
Whether you are an emerging D2C brand, a wellness service provider, or a boutique lifestyle label, I identify customer pain points, missed opportunities, and brand disconnects—turning them into high-impact moments of delight.
Customer Experience Strategy Consultant for D2C & Lifestyle Brands
As a customer experience strategy consultant for D2C and lifestyle brands, I build frameworks that align your internal teams—sales, marketing, operations—with a shared CX vision. From setting up customer feedback loops to designing NPS frameworks and training front-facing teams in empathetic communication, I ensure that your brand voice remains consistent and engaging.
Using NLP-powered customer feedback analysis and AI-driven CX tools, I offer data-backed recommendations for website UX, chat experience, packaging aesthetics, and post-purchase follow-ups.
Clients appreciate my ability to blend technology with human empathy—ensuring that automation doesn’t strip away emotional intelligence. I’ve helped companies increase retention rates, improve CSAT scores, and grow via organic advocacy and referrals.
If you’re looking for a customer experience consultant for small and mid-sized businesses, I’m here to co-create seamless, memorable experiences that turn first-time buyers into brand evangelists.